Orders are typically processed within 1–2 business days. Delivery times vary by location, but most orders arrive within 10–15 business days. You’ll receive tracking details once your order ships.

No. You can check out as a guest without creating an account. However, creating an account makes it easier to track your order, save your information, and manage returns or exchanges.

Volanti usually ships orders within 3 business days, excluding holidays. Once your order has been shipped, you will receive tracking information by email or SMS.

Please contact our customer support team as soon as possible. If your order has not been processed or shipped yet, we will do our best to help you update or cancel it. Once the order has been shipped, changes may no longer be possible.

Volanti offers a 7-day return and exchange service from the date you receive your order. Items must be unused, unwashed, and returned in their original condition with all packaging, tags, accessories, and gifts included.

Items that have been worn, washed, damaged, altered, or missing original packaging, tags, accessories, or gifts may not be eligible for return or exchange. Final sale or special promotion items may also be excluded.

Please contact Volanti customer support before sending any item back. Our team will guide you through the return or exchange process. Unauthorized returns may not be accepted.

After we receive and inspect your returned item, we will process the refund if it meets our return conditions. The refund time may vary depending on your payment method and bank processing time.

Please refer to the size guide on each product page before ordering. If you are between sizes, we recommend choosing based on your foot length, foot width, and how you prefer your shoes to fit.

For running shoes, many runners prefer choosing half a size larger than everyday shoes because feet naturally expand during running. A little extra toe room can help improve comfort and reduce friction.

Men’s shoes are usually designed with a slightly wider fit, while women’s shoes are generally more streamlined and narrower. Fit is personal, so you can choose whichever version feels better for your feet.

If you have wide feet, look for models with a wider platform, roomier toe box, or supportive upper construction. You can also check product descriptions or contact our support team for fit recommendations.

New outsoles can feel slightly smooth at first because they have not yet adapted to the ground. After a short break-in period, the sole will usually soften slightly and grip will improve.

The right shoe depends on your sport, training style, foot shape, and comfort preference. Volanti offers running shoes, basketball shoes, track spikes, football cleats, training shoes, recovery shoes, and kids’ shoes. If you are unsure, contact our support team for a recommendation.

It depends on your running style, body weight, training frequency, and running surface. In general, running shoes may last around 300–500 miles, or approximately 480–800 km. Lightweight racing shoes may wear faster than everyday training shoes.

Most Volanti running shoes are designed for road running, daily training, gym workouts, and everyday movement. For track, field, football, or specialized training, please choose the corresponding Volanti product category.

Yes. Volanti running shoes are designed for running, but they are also comfortable for walking, travel, gym training, and light outdoor activities. For technical trails or heavy hiking, we recommend choosing footwear designed specifically for that terrain.

Yes. Volanti offers cushioned and supportive models for runners of different body types. Heavier runners may prefer shoes with stronger cushioning, a stable platform, and a more supportive upper.

No. Volanti shoes are designed to support a variety of foot types and running styles, including neutral feet, flat feet, low arches, high arches, and mild pronation or supination. For serious foot pain or injury, please consult a professional.

Yes, you may use orthotic insoles if they fit properly inside the shoe. If you are switching from another brand or changing your insole setup, we recommend transitioning gradually to allow your feet to adapt.

Choose the correct size, leave enough toe room, and tighten your laces securely without making them too tight. Wear moisture-wicking running socks instead of cotton socks. For high-friction areas, sports tape or blister patches may help.

First, wipe off dirt with a soft cloth or brush. If needed, hand wash gently with lukewarm water and mild soap. Do not machine wash, bleach, tumble dry, or expose the shoes to direct heat.

We do not recommend frequent washing. Excessive washing may affect the shoe’s materials, structure, cushioning, and overall lifespan. Clean only when necessary.

Air dry your shoes naturally in a cool, ventilated area. Avoid direct sunlight, heaters, dryers, or other high-temperature sources.

Volanti performance apparel is designed for movement, breathability, and comfort. Selected styles use lightweight fabrics, stretch construction, ventilation zones, and moisture-management features to support running, training, and daily wear.

Yes. Volanti apparel combines performance and everyday style, making it suitable for workouts, travel, commuting, and casual wear.

Follow the care label on each garment. In general, machine wash cold, use mild detergent, avoid bleach, and air dry or tumble dry on low. Do not iron printed areas.

For accessories, spot clean with a damp cloth and air dry naturally. Avoid harsh chemicals, bleach, and high heat.

Original insoles are usually designed to match specific shoe models and sizes. If your insole is damaged, please contact our support team to check whether a compatible replacement option is available.

Yes. You can replace the laces as long as the length and style are compatible with your shoe model. For the best fit, choose laces similar to the original pair.

Volanti products are developed and produced through our professional footwear and apparel supply chain in China, including key sportswear manufacturing regions such as Fujian.

Volanti is committed to improving product quality, durability, and responsible material use. We continue to explore lower-impact materials, better production practices, and more responsible packaging solutions.

Volanti focuses on performance materials that are comfortable, functional, and suitable for active lifestyles. For specific material details, please refer to each product page.